PEOPLE PUZZLES

      JoLyn Enterprises

 

HUMAN RESOURCE DEVELOPMENT:
YOUR ORIENTATION PROGRAM

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The first impression that a new employee has of your organization, will be influenced by the way that you welcome the new person. Your Orientation Program is one of the most important first steps in introducing the new person to your organization's culture and expectations. A good first impression helps create an enthusiastic employee who can take pride in both the organization and his or her work.

Ideally, it is good to introduce the new employee to key people in the organization, in addition to their co-workers as soon as possible after they arrive in the workplace.  A handbook of the information below, provides a resource that they can refer to at a later time, since it is often difficult for the new person to absorb all the information that they receive in the first few days.  Another approach is to include the appropriate information on an Intranet where new staff can refer to it at any time, after their Orientation.


Here is a CHECKLIST to help you to assess or develop your ORIENTATION PROGRAM.
You may wish to print it out to complete it and refer to it in the future.

Fill it in the first time, from your perspective as an EMPLOYER.

    What are the essential things that you want your new employee to know about
        the organization that will help him or her do the job?

 

    When you have completed this task, then fill it in the second time as though YOU were the NEW EMPLOYEE.

What information would be important for you to know to function in your new environment?



    When you have completed the list, compare it to your present Orientation to see if there are new items that you might want to include.   The detailed checklists that follow can be printed out and initialed by the New Employee and Person conducting the Orientation.  In that way, there will be documentation of the Orientation for the employee's file.

     

    Click on any of the headings in the chart below, for a the detailed checklist for that topic.

INFORMATION ABOUT YOUR ORGANIZATION

- Organizational history, mission, values, services, location of departments, contact names and phone #s etc.

HOURS OF WORK / COMPENSATION

-   Review this during the induction process or in the formal offer of employment.

BENEFITS

- Many Human Resource Depts. provide an Employee Package or Handbook with relevant information included.

SECURITY

- Indicate/provide ID cards, and review any procedures for entering the building outside of normal hours, if required.

OCCUPATIONAL HEALTH & SAFETY

- Ensure that the new person has completed any pre-work assessment, if required.  Note the use of protective equipment/clothing, if relevant or working with hazardous materials.   Explain the use of equipment or critical procedures. Ensure that the employee understands what is required in case of an emergency (eg: fire, chemical spill, etc.)

COMMUNICATION

- Introduce the new employee to your Newsletter, email system, voice mail and any other communication tools used in your organization, (eg: pagers, codes, etc.) Note any protocols used by your organization eg: greeting when answering phones etc.

- Ensure that the person receives a phone directory and/or list of contact names and introduce the person to those with whom he/she will be working.

EMPLOYEE NEEDS

- Ask your new employee if they have questions eg: parking,  day care needs, sick day policies etc.

COMPANY EXPECTATIONS OF EMPLOYEES

- Be sure to clearly indicate the "norms/values" of your organization.   Provide information of a person that can be contacted, if they have questions at a later time.

 



COMMUNICATION

  • Phone system
  • Computer network/email
  • Employee handbook
  • Company newsletter
  • Bulletin boards
  • Committees & staff participation


EMPLOYEE NEEDS

  • Meal/rest breaks
  • Cafeteria hours
  • Lockers
  • Washrooms
  • Safety of personal belongings
  • Smoking policy

  • COMPANY EXPECTATIONS OF EMPLOYEES

  • Job description
  • Probationary period
  • Performance reviews
  • Professional standards
  • Dress code
  • Conflict of interest
  • Disciplinary process
  • Causes for termination
  • Policy re:personal calls
  • Telephone courtesy
  • Guest relations
  • Where to go if there is a problem
  • Submitting ideas /suggestions

As follow-up to determine the effectiveness of your Orientation, use this list to survey the satisfaction of your new employees about 6 weeks after their Orientation. Encourage them to identify any deficiencies that you might add to make it more effective.

 

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Copyright JoLyn Enterprises 1997                  Updated 07/15/08